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TERMS & CONDITIONS OF MEMBERSHIP AT SOUTH CERNEY OUTDOOR

 

INTRODUCTION

 

To help you get the best out of South Cerney Outdoor and to understand our responsibilities to you and your responsibilities to us, please read these terms and conditions. Please remember that if you sign up to any of our online activities or courses, extra terms and conditions may apply.

The language we use should make these terms and conditions as clear as possible. If you have any questions, a member of our team will be happy to help you. To help make these terms and conditions easy to read, we have split them into two parts.

• Part A – terms and conditions of membership

All members must keep to the same terms and conditions, including adult and child members whose memberships are linked to other members and child members whose application form has been signed on their behalf by an adult.

• Part B – rules and regulations for using facilities

These terms and conditions apply to all our members and their guests. They are necessary to make sure we can offer an enjoyable and safe environment for you, your guests and our other customers to share during every visit. These terms and conditions apply at all times and take priority over anything a member of our team has told you.

 

PART A – TERMS AND CONDITIONS OF MEMBERSHIP


Definitions that apply to part A

  • You – the lead member
  • Linked member – anyone who is linked to your membership
  • Your entire membership – your membership and the membership of your linked members
  • We and us – South Cerney Outdoor Limited
  • Your centre – South Cerney Outdoor at Lake 12, Spine Road East, South Cerney

Responsibilities of lead members and linked members

Every person who completes the membership application will be jointly and individually responsible under this agreement.
This means that:

  • if one of those people tells us to do anything in relation to the membership (including ending it) we will take that as authority from all of them;
  • each of those people will be responsible for paying all the appropriate membership fees for themselves, for any other people who have signed the form and for all linked members (whether adults or children); and

All of these terms and conditions of membership apply to you and all linked members unless we tell you otherwise.
You and all linked members must keep to the rules and regulations for using facilities set out in Part B.

Membership Conditions and Validity

  • Memberships run for one calendar year from the date of purchase.
  • Memberships are not transferrable to any other persons once purchased and can only be used by the person named on the membership application and membership card.
  • Access to the South Cerney Outdoor facilities are during published opening hours and activity times only.
  • Opening hours can be subject to change and, where possible, advance notice will be given.
  • All activities are subject to availability.
  • All linked members of a Family Membership, must live in the same household.
  • Membership activity and course bookings and cancellations are subject to the same booking terms and conditions as non-members.

Membership cards

As soon as possible after you make your membership application, we will send or give you and any linked members (except for children under the age of five) a membership card that must be used each time you visit the centre. We may refuse entry without a membership card.


If you lose your card we will provide one replacement card free of charge. For each replacement card after that we will charge you an administration fee of £5.
Your membership is personal to you and you cannot transfer it to another person. You must not lend your membership card to another person. To protect all our members, we may ask to see another form of identification (besides your membership card) before we allow you into our centre.


If another person uses your membership card, we have the right to end your membership.

 

Cancelling your membership

We will not tolerate our staff or other customers being verbally abused or intimidated or being physically threatened. If we find this to be the case, we have the right to report you to the police, to ban you immediately and permanently from your centre and to cancel your entire membership.

We may also cancel your entire membership in the following circumstances.

If you or a linked member breaks or repeatedly breaks this membership agreement or the centre rules and you do not or cannot put it right within seven days of us writing to you about it.

If, with your knowledge or permission, another person uses your membership card to use the centre or book activities with a member’s discount code.

If, with a linked members knowledge or permission, another person uses that linked members membership card for any discounts or activities.

If we receive any complaint about your behaviour or that of a linked member, or if you or a linked member persistently behave inappropriately, or if we believe that your continued membership (or that of a linked member) is not in the interests of other members of your centre, we have the right to suspend your entire membership.

If we cancel your membership for any reason, we have the right to keep a proportion of the money you have paid under this agreement to cover any reasonable costs we have had to pay. We will also not accept any future applications you make for membership to South Cerney Outdoor and you will not be allowed to enter South Cerney Outdoor as a guest or for any other reason.

 

PART B – RULES AND REGULATIONS FOR USING CENTRES, FACILITIES AND ACTIVITIES

 

Definitions that apply to part B

  • You – the lead member
  • Linked member – anyone who is linked to your membership
  • Your entire membership – your membership and the membership of your linked members
  • We and us – South Cerney Outdoor Limited
  • Your centre – South Cerney Outdoor at Lake 12, Spine Road East, South Cerney

Car park

You are only entitled to use the centre car park while you are using the centre facilities. You must park only in the spaces in our car park. If you do not have a disabled badge you must not park in the spaces reserved for disabled badge holders.

We do not guarantee that car parking is available at the centre.

You park in the car park at your own risk. We do not accept liability for any loss or damage to your car, or personal belongings in it, while you are parked in our car park.

Lockers

You bring all personal belongings to the centre at your own risk. We do not accept legal responsibility for any loss or damage to these items.

If you lose a key to any locker you have hired, you will have to pay a fee to cover the cost of a new key as appropriate.

If you find lost property, you must hand it into the centre reception immediately. We will hold items for three weeks only before giving them to charity.

Bookings

All courses are available for booking once published on the website.

All chargeable classes or courses, must be paid for at the time of booking.

Refunds will only apply if a course is cancelled by us due to exceptional conditions, or for the member if accompanied by an appropriate medical certificate.

Certain activities are restricted by age group. Junior members can only be booked onto an activity that is appropriate for their age.

If you do not turn up to a booking a ‘no show’ notification will apply.

Three Pay & Play cancellations or no-show notifications in any 60 day period will result in the loss of advanced booking rights for one month.

for enquiries and bookings

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