How to book Each course has a title, the dates which the course runs, and a course code. Select the course you want and then contact SCOEC by telephone, facsimile, in person or complete an electronic enquiry form to check on the availability of course places. Places on a course can be booked provisionally and held for 10 days. If a completed booking form and deposit are not received in this time, it will be assumed that the place is no longer required and it will be re-sold. Enquiry Form |
Notes and Conditions of Booking
1. Timing of payments
Payments for 2 day courses or less must be made in full at the time of booking.
Payments for 4 day courses require a deposit of 50% of the total cost to be paid at the time of booking.
The balance of payment is due 28 days before the date of commencement.
The whole fee is required when making a booking within 28 days of commencement.
For a series of bookings throughout the year a payment plan can be prepared. For further details contact SCOEC.
Payment can be made by credit / debit card over the phone.
2. Cancellation by the client
A cancellation made more than 28 days prior to commencement will be repaid in full.
Notification made less than 28 days before commencement of the course:
| - | |
in the event that the place(s) are re-sold the client will receive a full refund less an administration fee. |
| - | if the place(s) are not re-sold the client will be charged the full fees. | |
| - | no refunds will be made on place(s) cancelled on the day of commencement or during a course or session. |
All fees are transferrable up to 28 days before the date of commencement, provided that a new booking form is completed and that the transferee satisfies the requirements of the course or session. Places that are transferred are not eligible for a refund at a future date.
3. Vouchers
Vouchers are to be paid for in full at the time of purchase and expire on 31st October. If a voucher is used to book a Private Lesson, as much advance notice should be given as possible to give the greatest selection of available dates.
4. Cancellation by SCOEC
Whilst every attempt is made to ensure that the advertised courses and sessions run, SCOEC will notify clients as soon as possible if there has to be a cancellation due to extreme weather conditions or other unforeseen circumstances.
SCOEC will notify clients of cancellation at least 7 days prior to the commencement where the numbers of people booked do not reach the required minimum.
When a course or session is cancelled by SCOEC, clients will be offered either a full refund or another course or session on different date(s).
5. Liabilities
Gloucestershire County Council can only be held liable for damage, loss or injury if it can be shown that an employee, servant or agent has been negligent by act or omission and that this was the cause of the said damage, loss or injury.
6. Insurance
You are advised to take out additional insurance to cover the risk of accidents, public liability, loss or damage to personal luggage, clothing, effects and cancellation.
7. Complaints
If you have a complaint it is important that you inform us immediately and we will try and put things right. If your complaint cannot be resolved you should report this to the Manager who will follow up your complaint in accordance with the County Council's complaints procedure.
8. Health
If you have a medical condition, or are receiving medical treatment that may restrict your participation please consult your doctor and SCOEC before booking.
9. Swimming
For water sports activities you must be able to swim 50 metres and be confident in the water. If you need advice about the level of swimming ability please contact us.
10. Special needs
Please tell us if you have any special needs and how it is that we can adapt our activities to allow your full participation.
11. Data Protection Information
The information given is collected for the purpose of making a booking to a SCOEC course and may be given to a medical practitioner if the need arises.
The information collected may also be used for the wider purpose of providing statistical data used to assist with monitoring provision and / or determining areas of need in order to target future resources.
If you have a query or concern regarding this, please contact The Manager.
12. Conduct
Conduct that is considered to be disruptive, contrary to good order or prejudicial to the interest of safety of SCOEC, shall entitle the Duty Manager to remove a person from the site, without any liability on SCOEC to make a refund.
